As a proud New Yorker raised in Brooklyn, Kenny Hines started his professionalcareer in the hospitality business. He spent four years as a Customer ComplaintSupervisor and eight years as a white glove concierge in luxury condominiumbuildings in Manhattan. Twelve years in this field taught him to become anattentive listener, the importance of follow through and the sincere desire toprovide best in class customer service.Learn why NY State MLS gives agents and brokers the competitive edge.